Lodge a Complaint
Being made to feel uncomfortable, intimidated or unsafe by a member of the police force is not normal. You might like to lodge a complaint to put your concerns in writing, and help to ensure that no one else is subjected to the same behaviour. State police websites have prompts to submit complaints online.
There is generally no time limit on lodging a complaint, however police have the power to refuse to investigate an incident that occurred ‘too long ago.’ It is advised that you submit your complaint within 12 months of the incident.
When making a complaint, the information you should try to include is:
- Your name and contact details (although you may remain anonymous)
- A detailed description of what happened
- Date, time and location of the incident
- Names (if known) of the NSW Police Force employees involved
- Details of any documents, records, witnesses, that may assist in the resolution of your complaint
- What you expect the NSW Police Force to do about your concern
- Any other information you consider relevant.
Once a complaint is received it will be registered. You will be provided with an identification number, and your complaint should be forwarded to a complaint handler for consideration.
After you have made a complaint to police, you can choose to contact the Ombudsman in your state or territory if you feel your concerns were not addressed. The Ombudsman can look at what processes were or were not followed by police in relation to your complaint.
Charter of Victims Rights
Victims Rights and Support Act 2013
If you are a victim of crime, you have the following rights under the Charter of Victims Rights.
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